Privacy Policy

Welcome to Fueldriveoff.co.uk. As a dedicated forecourt management and car park company, your trust is paramount to us. This Privacy Notice provides detailed information regarding:

Who we are:Fueldriveoff.co.uk, acting as both a data controller and, in certain contexts, a data processor.

The data we collect: The various types of personal data we collect, including data gathered through our Automated Number Plate Recognition (ANPR) system on clients’ petrol sites.

How we use your data: The purposes for which we process personal data.

Our legal basis for processing: The grounds on which we process your personal data.

How we share your data: The circumstances under which we may share your personal data.

Your rights: The rights you have under UK data protection law.

Our complaints procedure: How to make a complaint if you believe your data is not being handled properly.

Updates and changes: How we notify you of changes to our Privacy Notice.

How to contact us: The contact details you can use for queries or to exercise your rights.

We encourage you to review this notice periodically, as it may be updated to reflect changes in our data processing practices or legal obligations.

2.1 General Data Collection

When you interact with our website or communicate with us, we may collect and process the following types of personal data:

Identification and Contact Information:Your full name, email address, telephone number, and postal address.

Online Identification Data:IP addresses, browser type, operating system, and details of your visit such as pages viewed, links clicked, and the duration of your visit.

Transactional and Service Data:Information relevant to the services we provide, including account details, transaction history, and correspondence.

Device and Usage Information:Data collected from cookies and similar tracking technologies, which helps us analyse trends, administer the website, track users’ movements around the site, and gather demographic information.

2.2 ANPR System Data Collection

For our clients’ petrol sites, we operate an Automated Number Plate Recognition (ANPR) system. This system is an integral part of our security and access management measures and collects the following data:

Image Captures:Every entry image captured by our ANPR cameras, including vehicle number plates and the time of capture.

Data Retention and Deletion:Images are stored on our secure on-premises servers for a period of 14 days. Following this retention period, the images are automatically deleted. This policy ensures that data is kept only as long as necessary for the purposes for which it was collected.

The data from our ANPR system is solely used for monitoring site access, enhancing security, and managing the operational aspects of the site.

We process your personal data for various purposes, including but not limited to:

Service Provision and Management:

To deliver and maintain our car park and forecourt management services.

To facilitate the operation and management of our ANPR system, ensuring smooth and secure access control at client petrol sites.

Customer Communication and Support:

To respond to inquiries, provide customer support, and send updates regarding our services or changes to our policies.

Security and Fraud Prevention:

To monitor and secure our premises, prevent fraud, and investigate any suspicious activity.

Analytics and Service Improvement:

To analyse website usage and trends, enabling us to enhance user experience and improve our services.

Legal and Regulatory Compliance:

To comply with legal obligations and respond to lawful requests from public authorities, including data requests and subpoenas.

Each use of your data is carefully considered and implemented with respect for your privacy and in compliance with applicable law.

We process your personal data only when we have a lawful basis for doing so. Our legal bases include:

Consent:When you provide explicit consent for specific purposes, such as subscribing to our newsletters or marketing communications.

Contractual Necessity:Where processing is necessary for the performance of a contract with you, such as when you use our services.

Legal Obligation:To comply with legal requirements, such as data retention laws or regulatory obligations.

Legitimate Interests:For purposes that are necessary for our legitimate interests (such as security, fraud prevention, and service improvement), provided these interests are not overridden by your rights or interests.

For our ANPR system, the processing of images and related data is primarily based on our legitimate interests to ensure the security and proper management of the site.

We take your privacy seriously and do not sell or trade your personal data. However, we may share your data with the following parties under strictly controlled circumstances:

Service Providers and Contractors:Third-party service providers who perform functions on our behalf, such as IT support, security services, and data analytics. These providers are contractually bound to protect your data and use it only for the specified purposes.

Legal and Regulatory Authorities:If required by law, we may disclose your personal data to comply with legal obligations, such as responding to court orders, subpoenas, or regulatory investigations.

Business Transfers:In the event of a merger, acquisition, or any other form of business restructuring, your personal data may be transferred to the new entity. In such cases, we will ensure that appropriate safeguards are in place to protect your data.

Before any data sharing takes place, we ensure that the third parties involved provide an adequate level of data protection and adhere to our strict confidentiality protocols.

Under the applicable UK data protection laws, you have the following rights regarding your personal data:

Right of Access:You may request access to the personal data we hold about you.

Right to Rectification:You may request corrections to any inaccurate or incomplete personal data.

Right to Erasure:In certain circumstances, you have the right to request the deletion of your personal data.

Right to Restrict Processing:You may ask us to restrict the processing of your data in specific situations.

Right to Object:You can object to the processing of your personal data where there are legitimate grounds, including direct marketing.

Right to Data Portability:You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Withdraw Consent:Where your data is processed on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to your withdrawal.

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request as promptly as possible, in line with legal requirements.

We strive to handle your personal data with the utmost care and responsibility. However, if you believe that we have not complied with your data protection rights or that your personal data is being processed inappropriately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

Alternatively, you may contact us directly to raise your concerns. We take all complaints seriously and will work diligently to address and resolve any issues promptly and fairly.

Our Privacy Notice may be updated periodically to reflect changes in our practices, technologies, or legal obligations. When changes are made:

Notification:

We will update the “Last Updated” date at the top of this notice.

Significant changes may be communicated to you via email or a notice on our website.

Review:

We encourage you to review this notice regularly to stay informed about how we protect your data.

Your continued use of our services following any updates to this notice indicates your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Notice or our data processing practices, please contact us at: